Elements and Performance Criteria
- Identify emergency or abnormal situation
- Emergency, potential emergency or abnormal electric tram-driving situation is promptly identified and assessed and needs are prioritised in accordance with the workplace emergency response plan/procedures
- Implications of the emergency, potential emergency or abnormal electric tram-driving situation are evaluated in accordance with workplace requirements
- Options for reporting the situation and/or taking action are considered in accordance with workplace procedures and regulatory requirements
- Relevant personnel are alerted to the emergency, potential emergency or abnormal situation as required within workplace operating and emergency procedures and plans
- Communications are maintained with relevant personnel to determine appropriate course of action
- Respond to emergency or abnormal situations
- Response to emergency, potential emergency or abnormal situation is in accordance with workplace procedures, received instructions, regulatory requirements and emergency response plan where relevant
- Safety incidents and emergencies are handled appropriately in accordance with established response plan and within limits of responsibility and duty of care
- Responsibilities are fulfilled in accordance with the workplace emergency response plan and code/regulatory requirements
- Assistance is provided in controlling the site both prior to and following arrival of emergency services
- In the case of an emergency, assistance is provided to other staff and emergency service personnel conducting an initial survey of the scene
- Directions of the controlling emergency authority are followed and all possible assistance is provided in response to those directions
- Incident reports are completed accurately in accordance with regulatory and workplace procedures
- Arrange follow-on support and assistance
- Communicate with staff and passengers
- Staff and passengers are provided with relevant, appropriate and timely advice on abnormal and emergency situations
- Instructions are provided to relevant personnel and/or passengers in accordance with workplace procedures and consistent with the nature of the abnormal situation or emergency
- Where applicable, evacuation procedures for personnel and/or customers are explained and/or demonstrated in accordance with workplace procedures
- Customer service and safety needs arising from abnormal situations and emergency situations are identified and acted upon in accordance with regulatory and workplace requirements